• a stable 3G/4G or internet connection via LAN or wireless
• suitable on a PC, IPAD or laptop with a microphone and a  working web camera 
  OR
  a smart phone apple IOS or android 
• Please check your camera and microphone before logging into a session

Several private health funds have agreed to provide benefits for individual (one on one) physiotherapy teleconsultations where:

• The customer is undergoing an existing course of treatment and the customer has seen the physiotherapist over the past six months, or
• For new patients, the tele-physiotherapy service has been recommended by their general practitioner or relevant medical specialist, and
• The primary condition being treated is one of:
  • Post orthopaedic surgery rehabilitation (e.g. Total hip or knee replacement)
  • Chronic musculoskeletal condition (e.g. osteoarthritis)
  • Cardiac rehabilitation
  • Pulmonary rehabilitation, or
  • pelvic floor muscle training,
• The service is delivered before 30 September 2020, and
• The service is undertaken in accordance with Australian Physiotherapy Association guidelines.

Health funds will provide coverage for teleconsultations provided by physiotherapists from Tuesday 14 April 2020 subject to the conditions listed above.

Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations. Some funds may impose additional conditions.

Initially benefit payments will be on production of a receipt from the provider.  Patients will have to pay the provider for the consultation and then claim the benefit through their health fund. 

Claiming systems and health funds’ processes are not set up to deliver benefits for telehealth services automatically as is possible with face to face services. Claiming systems, PHA, professional associations and individual funds are working address the system issues as quickly as possible. 

• Research on tele-health has shown to be as effective as in person care for many conditions.  Whilst we will not be able to put our hands on you we will be able to diagnose most conditions over tele- health and we can definitely guide you through the management of these conditions.
• Our team can also provide you with resources for additional imaging such as X-RAYS and MRI's

• YES. Workcover will pay for all telehealth consultations..

• MEDICARE-  YES.  Medicare will cover patients with current EPC referrals from your GP.
• TAC  have not yet created a telehealth item code and we cannot bill services under other codes until the health funds "move with the technology" .

  You can make a session privately then contact your claims manager at TAC to see if they will pay as an extraordinary expense